Description:
Maintain a secure environment for Liberty Tower and Tenants by maintaining a constant presence at the front Guard desk, viewing building video monitors, and responding to calls from tenants concerning various security issues.
Essential Functions:
· Maintains a secure environment for all employees, tenants, and visitors to Liberty Tower.
· Remains calm in emergency situations.
· Possesses the ability to speak with visitors in a non-confrontational manner so as to assist them or identify them as unwelcome in the Tower.
· Documents daily activity including tenant calls to the Security Desk, incident reports completed, and suspicious persons identified/confronted.
· Monitors all video monitors that secure the building routinely.
· Reviews all financial center video footage for image clarity and to ensure the equipment is performing as required per an established schedule.
· Assists Tower guests with wayfinding and assists with elevator and door operation when needed.
· Monitors building fire system and responds properly to alarms.
· Manages vendor access to the building, supervises vendors in secured areas.
· Participates in the organization and execution of no less than one building evacuation drill per year.
· Assists Security Director with contract guard liaison/scheduling.
Secondary Functions:
· Lights/adjusts boiler in building when requested to do so by maintenance.
· Ensures the building is properly lighted and accessible for entry prior to employee/customer arrival.
· Turn on garage lights prior to tenant arrival.
· Turn off outside Tower lights.
· Turn on lights in The Grande Hall.
· Turn off building alarms.
· Lock and Unlock doors according to building hours.
· Complete daily walk through of mechanical areas according to checklist, and report any problems found.
Requirements:
Job Standards:
· Remains constantly alert to prevent any undesirable situations from occurring at the Tower.
· Demonstrates excellent customer service skills both in person and on the telephone as evidenced by minimal negative reports from other departments, tenants, third parties, and by management observation.
· Creates clear, concise, and accurate incident reports that are grammatically correct.
· Approaches, identifies, and reports those individuals that appear to have no legitimate business in the Tower.
· Carries a cellular telephone to respond to building emergencies after hours as needed including fire and security alarm response.
· Maintains a professional appearance at all times by wearing the prescribed uniform.
· Completes assigned projects within the allotted time as evidenced by due dates.
· Maintains regular attendance and punctuality. Completion of opening procedures on time is of utmost importance.
· Demonstrates safety in all activities as evidenced by no injuries to self, employees, tenants, visitors, etc.
Physical Requirements:
· Talking - Ability to express or exchange ideas by means of the spoken word.
· Hearing - Ability to receive detailed information through oral communication.
· Seeing - Ability to view a computer screen for extended periods of time.
· Sitting - Ability to sit for an extended period of time.
· Standing - Ability to stand on feet for long periods of time.
· Mobility - Ability to move from one place to another and to run copier or send faxes.
· Walking - Ability to use feet and legs to move from one place to another.
· Balancing - Ability to maintain equilibrium to prevent falling.
· Climbing - Ability to use feet and legs and hands/arms to climb stairs for reaching high places; can include multiple levels of stairs in emergency situations, and the ability to climb a ladder for access to secured areas or assisting maintenance.
· Lifting- Ability to lift up to 40 pounds to assist maintenance (ex. Bags of ice melt, moving ladders, moving furniture on occasion.)
· Finger Dexterity - Ability to work with fingers for handling small objects or documents and use a keyboard.
· Reaching - Ability to extend hand/arms in any direction to move/handle objects.
Knowledge, Skills and Abilities:
· High School diploma or equivalent required.
· Ability to communicate verbally and in writing with all types of individuals, provide superior customer service and work well with others is required.
· Demonstrated professional courteous manner, present a well-groomed, business-like appearance, demonstrate good presentation abilities and use proper telephone etiquette/grammar required.
· Ability to perform data entry with accuracy/thoroughness required.
· Ability to change priorities quickly, work effectively under time constraints and contribute to the team effort is essential.
· Ability to ensure a high level of customer satisfaction and contribute to the team effort required.
· Ability to learn word processing, spreadsheet and industry-related software is required.
PM19
An Equal Employment Opportunity Employer/Minorities/Females/Veterans/Disabilities
PI5bb189df369f-37344-37612271