MUST HAVES:
Have an aptitude for learning
Have a friendly personality for customer service and speaking with people over the phone
Have at least 6 month helpdesk experience
BE RELIABLE -- they cannot show up late to work and need to be there for their assigned shifts.
Able to walk someone through getting an IP address
PC support experience
Flexible Schedule - must be available to work evenings and weekends
PLUS:
POS helpdesk experience
Porting experience
CheckPoint Firewall experience
Networking Experience
Job Description
All applicants will be required to be onsite near Perimeter Mall. remote work only be assigned with managerial approval for weekends. The first day will be near the Lenox Mall.
This role is a job taking technical support phone calls in a call center environment.
We are looking for someone with Analytics skills that has troubleshooting experience with Computers (like PCs and Laptops).
The individual joining the team will need to be flexible with the shift, which means that the shift will not be assigned until after they start work and they need to be fully available during all hours of operations. The hours of operation are 7 days a week from 9 AM to 8:30 PM. They will work weekends and will likely work until 8:30 pm at night. It is a SET shift, meaning that you will work the same days each week.
It will not fluctuate from week to week. The role will be taking calls regarding troubleshooting of networks, computers and POS terminals for the retail stores. They also are going to be handling issues dealing with porting/portability (portability is wireless number transfers which is switching phone numbers from one carrier to another), but they can train them on this. The ideal candidate has dealt with calls related to POS hardware/software as well as calls dealing with portability. If they can't handle the call, they can escalate it to Tier 2. This will be 100% phone support helping retailers with any IT issues they have in the store.
This position pays $16 - $18/hr. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching