*Help Desk Technician* *Columbus, OH | On-site * *$50k- $56k* Overview We are seeking an experienced and customer-focused *Help Desk Technician* to support a fast-paced manufacturing environment. This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk Technician * Serve as the first point of contact for IT support issues as a *Help Desk Technician*, providing prompt and professional customer service. * Understand the urgency behind support requests in a manufacturing setting, delivering rapid response to minimize downtime. * Set up, configure, and maintain desktops, laptops, and printers running Windows 11. * Troubleshoot and resolve technical issues related to Windows 11, Office 365, Active Directory, and Microsoft Authenticator. * Maintain documentation of support activities and escalate issues when necessary. * Collaborate with team members and leadership to improve help desk procedures and user satisfaction. Requirements of Help Desk Technician * 2 years of experience in a *Help Desk Technician* or similar IT support role. * Proficient in: * Windows 11 * Office 365 * Active Directory * Microsoft Authenticator * Strong customer service orientation with a sense of urgency in a production environment. * Comfortable working in a highly fragranced manufacturing facility. Preferred Qualifications * Interest in cybersecurity and desire to grow skills in IT security-this *Help Desk Technician* role offers exposure to future security initiatives. * Experience with ERP systems is a plus; familiarity with SAP or IFS is beneficial (IFS experience not expected). * Strong problem-solving skills and the ability to work independently in a dynamic, on-site environment. INMAY2025